envelopetrain@mcq.co.uk phone 0191-265-3003

MCQ IAG Policy Statement

Our Vision and Values for IAG

MCQ aims to provide high quality, impartial, information, advice and guidance services which promote the value of lifelong learning and career development to our learners, potential learners, employers and stakeholders.

The IAG services support the provisions core values

  • openess
  • trust
  • honesty
  • effective team working
  • commitment
  • innovation and initiative
  • willingness to improve

Our IAG services will support our mission to value diversity, respect equality and safeguard all who engage with us to aim to be the Independent Training Provider of Choice. We will address the skills needs of learners, employers, communities and the economy by being innovative, embracing new technology and using continuous quality improvement whilst working together to achieve timely results.

Student Entitlement

We are committed to create an IAG experience for learners that is:

  • Outstanding and delivered in an excellent environment
  • Aspirational, designed to inspire and motivate
  • Personalised to suit the student
  • Planned to guide students on to the right courses and to support and stretch them
  • Developing self-confidence
  • Coaching them to be successful and progress on to their next steps

All clients that use the IAG at the provision, i.e. students, prospective students and other stakeholders, are entitled to a service that is:

  • Accessible and visible
  • Professional
  • Impartial
  • Integrated
  • Aware of, and responsive to Diversity
  • Enabling
  • Patient, Friendly and Welcoming

IAG (Information Advice Guidance) ENTITLEMENT

1.  Accessible and Visible

Access to IAG should be free from direct or indirect discrimination. Services should be recognised and trusted by clients, have convenient range of entry points from which clients may be signposted or referred to the services they need, and be open at times and in places which suit clients’ needs.  

2.  Professional and Knowledgeable

IAG frontline staff should have the skills and knowledge to identify the client’s needs quickly and effectively.  They should have the skills and knowledge either to address the client’s needs or to signpost or to refer them to suitable alternative provision. CPD needs of each of our IAG services is identified during the business planning and staff appraisal processes, alongside local and national priorities.

3.  Impartial

Clients have the right to information, advice and guidance that is impartial, unbiased and realistic.  Where appropriate, referrals will be made to external agencies.

4.  Integrated

Links between IAG services should be clear from the clients’ perspective, regardless of the programme or location of their study. Utilising our established networks and links clients will be supported in their transition between services.

5.  Aware of, and responsive to Diversity

The range of IAG services should reflect the diversity of clients’ needs and reflect both clients’ present and future needs.

6.  Enabling

Enquirers, students, parents, employers, staff and partners should be able to make informed choices about ways in which we can meet their individual training and development needs. IAG services should encourage and support clients to become lifelong learners by enabling them to access and use information to plan their careers, supporting clients to explore the implications of both learning and work in their future career plans.

7.  Patient, Friendly and Welcoming

IAG services should encourage clients to engage successfully with the service.

Clients are made aware of this entitlement through our website and literature. During Induction and during their time on programme, learners will be engaged by members of the IAG services who introduce themselves and explain the nature of their services.  IAG posters are also visible throughout the our sites.

IAG Delivery

For the purposes of this policy the term Information, Advice and Guidance (IAG) is used as an umbrella term to denote a range of guidance activities and processes. The following definitions

have been used:

Information – Information is data on opportunities conveyed through different media, both mediated and unmediated including face-to-face contact, written/printed matter, telephone help, ICT software, and websites.

Advice – this involves:

  •   helping learners understand and interpret information
  •   providing information and answers to questions and clarifying misunderstandings
  •   understanding their circumstances, abilities and targets
  •   advising on options or how to follow a given course of action
  •   identifying needs – signposting and referring students who may need more in-depth guidance and support.
  • Advisory work is usually provided on a one-to-one basis but may also be in groups.

Guidance – aims to support students to:

  •   better understand themselves and their needs
  •   confront barriers to understanding, learning and progression
  •   resolve issues and conflicts
  •   develop new perspectives and solutions to problems
  •   be able to better manage their lives and achieve their potential.

Guidance may also involve advocacy on behalf of some students and referral for specialist guidance and support.  This involves more in-depth one-to-one work by guidance trained staff.

MCQ includes several elements that relate to IAG including, soft skills development relating to work-readiness, C.V. writing, preparation for interviews and safeguarding.  

There is also significant IAG taking place within the Initial assessment, and induction process and the interventions of the Business Development and Support Team with referred students.

In line with the IAG defined above, MCQ will provide assistance relating to:

  •   the range of support available at MCQ
  •   bursary, grants, benefits, support and loans available
  •   course entry/eligibility criteria, qualifications, accreditation and types of study
  •   equipment, clothing and materials which the student must provide
  •   impartial careers advice and guidance
  •   personal goals, aspirations and motivation while on programme
  •   guidance to its current learners and those achieving or departing to discuss progression
  • guidance to its former learners to provide ongoing support post learning

Key Personnel

The Business Development and Support Manager is the lead for IAG in the Provision.

The Business Development and Support Team comprise:

2 x Career Advisors / Workforce Development Advisors

3 x Tutors/Placement Managers Advisors

Teams of learning support assessors are split into three POD’s led by Internal Quality Assurers

Senior Management Team comprise of two Directors, Business Development Support Manager and the Quality Improvement Manager